• The Factory Stock won’t mind if you want to return anything or everything or if you simply don’t want the journey. You can get a full refund within 14 days of purchase (returns must be unworn, in the state you received them, and in the original packaging.)

• Please return goods with a copy of the invoice and mention the reason for returning the items.

• Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.

• Delivery Charges will not be refunded.

• In case, the item(s) is not as per the order placed, all delivery charges will be borne by The Factory Stock in return or exchange case, even the parcel will be picked by The Factory Stock via courier.

• Refund requests will be processed within 7 working days after receiving the return products.
All returns should be sent to G1, Crown Comfort, Plot # 159, Burgeri Road, Numaish Chorangi, Soldier Bazar, Karachi-Pakistan.

For further queries about exchanges and returns, contact us at
Email: sales@thefactorystock.com
Call: 0304 1111 837
Whatsapp: 0302-2458666
Facebook: @thefactorystock

STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):

1. SUBMIT YOUR REASON
If you wish to return or exchange any portion of your online order, please send reason of return on any of our facebook page, whatsapp number or helpline.
You will be required to resend the Item(s) back to us with reference to the order number received.
2. REPACK MERCHANDISE
Please make sure that the item(s) you wish to return, along with the Invoice are included with your return shipment.
3. SHIP TO
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.